Guest Services

The Fairmont Empress features many exclusive amenities; exquisite dining, Victorian-era architecture, executive business services and spa facilities.

Enjoy our Afternoon Tea in the magnificant Tea Lobby surrounded by handcrafted tapestries, lovely moldings and polished, hard wood floors. Afternoon Tea is one of Victoria's greatest traditions, and one of the many services that sets The Fairmont Empress apart.

Whether you desire a full-body massage or a full-body workout, The Fairmont Empress has a fully-equipped gym and indoor heated pool and whirlpool area. Of course, not everyone comes to Victoria for pleasure. For business travelers, The Fairmont Empress offers in-room services such as a work area, computer dataports and direct phone lines.

Restaurants and Bars

No stay in Victoria would be complete without a visit to one of the magnificent restaurants in this historic hotel!! Whether you partake in our famed Afternoon Tea, enjoy the curry in the Bengal Lounge, an award-winning meal in The Empress Room or a leisurely Sunday Brunch in Kipling's - our impressive surroundings and exceptional cuisine guarantee a truly memorable dining experience.

General Sevices
  • Babysitting                    
  • Bell Staff                    
  • Concierge      
  • Retail      
  • Elevators                    
  • Gift Shops                   
  • Housekeeping                    
  • Laundry Services                    
  • Parking                        
  • Safety Deposit Boxes                    
  • Special Needs Accessibility
Willow Stream

Willow Stream, the Spa at The Fairmont Empress
Welcome to Willow Stream, the Spa at The Fairmont Empress. 

Spa Ritual:
The Spa Ritual is a relaxing experience unique to Willow Stream. It was designed to introduce our spa guests to the health and relaxation benefits of traditional-style Finnish Sauna and Steam, as well as the legendary effects of the Hungarian Thermal Mineral Bath.  This experience is 30 minutes in length and is recommended prior to taking any facial or body treatments to prepare the body for total relaxation and nourishment.

More Activities

Hiking
Explore nature on the West Coast. Half and full day guided hikes are available in the most spectacular natural settings on Southern Vancouver Island. These high-quality interpretive nature hikes will heighten your environmental awareness and nature appreciation.

The Victoria area offers beautiful rugged, coastal hikes or mountainous, panoramic climbs. There is hiking for every level - from novice to seasoned experts.

Cycling
The Fairmont Empress now offers bike rentals available from the Concierge Desk from Coastal Watersports. 

Mountain Biking
Peddle your way through the city of Victoria. The seaside vistas and rolling hills make biking a favorite activity in the area. The Galloping Goose Trail, an old railway track, provides automobile-free cycling as it takes you through beautiful Victoria.

Other Golf Courses
 

Glen Meadows

Gorge Vale

Royal Colwood

Uplands

Victoria

Kayaking
Discover the beauty of Canada's West Coast from a sea kayak. Explore intricate shorelines while gliding past sandy beaches. Join a sea-kayaking course that ranges from a three-hour evening clinic to full-weekend adventures.

Indulge yourself in the joys of sea kayaking on a guided tour. Scheduled tours are available from June to September; however, clinics and group tour bookings are available year-round.

Tennis
Courts are within a short walking distance from the hotel at Beacon Hill Park and are on a first come, first serve basis.

Squash and Racquetball 
Courts are located at the YM/YWCA, a five minute walk from the hotel. 

Arbutus Ridge Golf & Country Club
Arbutus Ridge Golf & Country Club, known locally as 'The Ridge', is the perfect introduction to golf on Vancouver Island.  Experience an unforgettable golf adventure in this rustic country setting, with stunning views of the tranquil Satellite Channel and Mt. Baker's mighty snow-capped peak.  The sublime challenge of this 6,400-yard championship course, punctuated by the 17th hole with its island green, never fails to evoke the imagination of true golf aficionados.

Olympic View Golf Club
Imagine a journey to golf's very essence - witness the serenity of a magnificent natural setting, as you prepare to enjoy one of the most highly acclaimed golf experiences in Canada. Tucked away in a pastoral valley, award-winning Olympic View Golf Course defies golfers to keep their eye on the ball with breathtaking views of the Olympic Mountains,  a dozen picturesque lakes and two magnificent waterfalls. With its inspired design and meticulous conditioning, the championship Olympic View Golf Course ranks among the top 35 in Canada.